Legal

Legal

Licensed by:

Alabama #20906; Arkansas #113202; Arizona $0949142; California #41DBO-60614; Colorado #65084; District of Columbia #MLB65084; Florida #MLD44; Idaho #MBL-9648; Illinois #MB.6761153; Iowa 2018-0033; Indiana DFI #22271; Kansas #MC.0025402; Kentucky #MC82973; Louisiana #65084; Maryland # 22202; Michigan #FL0019233; Mississippi #65084; Missouri #17-2103; Montana #65084; Nebraska; New Mexico #65084; North Dakota #MB103276; North Carolina L-156031; Ohio OMBA #MB804130.000; Oklahoma # ML011629, ML010931; Pennsylvania #57071; South Dakota #ML 05203; South Carolina BFI #MLS 65084; Tennessee #109230; Texas SML #65084; Utah DRE #10831097; Utah DRE #10851029; Virginia Broker #MC-5803 Lender #MC 5803; Washington #CL-65084; Wyoming #3211; Virginia State Corporations Commission SCC ID: T026411-1 Tyler Building 1300 E. Main Street Richmond , Virginia 23219

Privacy Policy for Customers

www.nmlsconsumeraccess.org

Website Privacy Policy

Visitors to the 1st Family Mortgage Company website remain anonymous. We do not collect identifying information about visitors to our site. We may use standard software to collect non-identifying information about our visitors, such as:

Date and time our site was accessed
IP address
Web browser used
City, state and country

We use this information to create summary statistics and to determine the level of interest in information available on our site. Visitors may elect to provide us with personal information via email, online registration forms or our guest book. This information is used internally, as appropriate, to handle the sender’s request. It is not disseminated or sold to other organizations. Some areas of our website may use a “cookie” temporarily stored in the visitor’s computer memory (RAM) to allow the web server to log the pages the visitor uses within the site and to know if the site has been visited previously.

Sharing with Nonaffiliated Companies

From time to time, we will share customer information with those companies, which are not affiliated with our corporation, in order to provide the products and services that you have requested or already have with us. These companies may include (but are not limited to) financial service providers such as insurance companies, payment or data processing companies, check printing companies, retailers, non-profit organizations, etc. These companies assist us in fulfilling and maintaining your service requests, processing your transactions, or mailing account statements. We make sure that each company is contractually obligated to keep our customer’s information confidential, and use of the information is strictly limited to providing the services we have asked them to perform for you and us.

Affiliate Sharing Opt-Out

Under the Fair Credit Reporting Act (FCRA) and Graham Leach Bliley Act (GLBA) we may disclose information about you with our affiliates except where the Fair Credit Reporting Act gives you the option to opt out. FCRA allows you to opt out of sharing with our affiliates in three areas:

Assets
Income
Credit Report

Under the FCRA we would be able to share all other types of information about you with our affiliates so that you may receive special offers or other information. If you choose to Opt Out under FCRA please sign and date the form found here. Under this provision we will not be able to share the three types of information directly listed above with our affiliates, but we would be able to share other data about you with our affiliated companies.

Please date, sign, and return this form to the attention of 1st Family Mortgage Company, c/o The Compliance Department, 900-A Merchants Walk SW, Huntsville, AL 35801 if you choose to opt out and do not wish to receive information about these special opportunities.

Important Information

1st Family Mortgage Company is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.

Texas Mortgage Banker Disclosure
Figure: 7 TAC 81.200(c)
“CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.”

Doing Business As:

The following is a list of DBA names of Hometown Lenders, Inc. to which this privacy policy applies:

1st Family Mortgage Company
Southtown Mortgage
The Conley Group
Hometown Lenders
Total Choice Mortgage
TILA Mortgage
The Mortgage Center
My City Mortgage

Completing Online Forms

When you complete a form online, such as an online mortgage application, 1st Family Mortgage Company has programs in place to protect it. If you use the online applications and / or links that we provide to you, the information you supply is encrypted and then decoded to begin processing when it arrives to 1st Family Mortgage Company. If you have any questions about whether or not the link is from 1st Family Mortgage Company, please verify with your 1FMC representative.

Emailing

When emailing your 1st Family Mortgage Company contacts, DO NOT EVER send any personal Identifiable Information (such as social security number, account numbers, check stubs, etc.). We will provide you a secure document upload feature that will keep your information safe. You may also deliver your documents to the office or mail the information through the US postal system understanding that mailing may delay your loan process.

Home Mortgage Disclosure Act

Enacted by Congress in 1975, the Home Mortgage Disclosure Act legislates the reporting of loan data by lending institutions. This includes geographic distribution of loans and applications; ethnicity, race, sex, and income of applicants and borrowers; and information about loan approvals and denials. This data is reported by the lending institutions on the first of March for loans and applications of the previous calendar year. If requested, lenders need to have the information available within 30 days of the request but not earlier than March 31st.

To receive a copy of these data send a written request to:
1st Family Mortgage Company
Compliance Department
900-A Merchants Walk SW
Huntsville, AL 35801

The Federal Equal Credit Opportunity Act

The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (providing the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or, because the applicant has in good faith exercised any right under the Consumer Credit Protection Act.

Security Policy

1st Family Mortgage Company places a high priority on protecting your personal and confidential information. We make every effort to guard the information you provide us, no matter how we receive it.

Linking Outside of the 1st Family Mortgage Website

1st Family Mortgage Company is not held responsible for any information or content found on websites linked to or from our company website. Any link that might be provided is for the potential benefit of the visitor to our site; however, the accuracy of the third party’s site’s content is not guaranteed. Third party sites also operate under different privacy and security policies which may be different from those of 1st Family Mortgage Company.