We heard about 1st Family Mortgage on the radio, so I was very skeptical about how the process would go. I was very impressed with how helpful everyone was there! 1st Family Mortgage handled the end of our process and was very easy to get ahold of and find out information about the process of the loan. We cut our interest rate in half & significantly lowered our payment. I would recommend them to anyone looking to better themselves on their mortgage payments. They work around your work schedule, making the process much easier.