1st Family (Athens office) contacted me about refinancing my current VA mortgage. I was on a very busy work schedule, but 1st Family was able to work with me and get all the paperwork completed without coming into the office until the closing date. The whole refi process was completely painless – I did not appreciate how easy this was until I heard stories of other friends going through a painful process with other mortgage companies.
I have used 1st Family Mortgage twice now (Huntsville and Athens offices) and had a very positive experience – they got a great rate for me and saved me money both times.
1st Family is very knowledgeable and handled my first refi. 1st Family maintained excellent communications with me during the whole process so there were no surprises at closing. The whole process both times was seamless and the entire staff at both offices was courteous and efficient.